1. Information We Collect
- Account details. Name, email address, and optional phone number so we can create and manage your account and communicate with you.
- Order and payment information. Order history, delivery details, and payment records needed to fulfil purchases, manage returns, and keep accurate financial records.
- Usage information. Basic technical data (such as device, browser, and pages visited) used to keep the site reliable and improve performance.
2. How We Use Your Information
- To process and deliver orders, manage returns, and provide customer support.
- To maintain accurate account history, billing, and inventory records.
- To improve our catalog, logistics, and overall customer experience.
- To send essential service messages about orders, payments, and account security.
3. Data Sharing
We do not sell your personal information. We may share limited information with trusted service providers strictly for:
- Payment processing and fraud prevention.
- Order delivery and logistics.
- Email, SMS, or other communication services you have agreed to receive.
- Hosting and infrastructure providers that keep the site running.
These providers are required to protect your data and use it only for the specific services they perform on our behalf.
4. Cookies and Analytics
We use essential cookies and basic analytics to keep the site secure, remember your preferences, and improve performance. You can control cookies through your browser settings.
5. Security
We use industry‑standard security measures and access controls to protect personal data, and we limit access to team members who need it to perform their roles. While no system is perfectly secure, we continuously review and improve our safeguards.
6. Data Retention
We retain your information only as long as necessary to meet legal, tax, and operational requirements (for example, financial records and order history). When data is no longer needed, we delete it or anonymize it in line with our retention practices.
7. Your Choices and Rights
- Access and updates. You can view and update key account details from your account pages.
- Deletion requests. You may contact us to request deletion of certain information, subject to our legal and record‑keeping obligations.
- Communication preferences. You can opt out of non‑essential marketing or update notification preferences where those options are provided.
8. International Users
If you access our services from outside Ghana, your information may be processed in Ghana or other locations where our service providers operate. We take steps to protect your data wherever it is processed.
9. Contact
For privacy‑related requests, email norallsmedser@gmail.com. You can also visit our Contact page and we will be glad to assist.